Returns & Refunds
Returns & Exchange Policy
At Ballet Boutique, we want you to be happy with your purchase. Please read our policy regarding returns and exchanges below.
- Change of Mind Policy
We do not offer refunds for “change of mind” (this includes instances where you chose the wrong size, colour, or simply changed your mind).
However, for most items, we are happy to offer an Exchange or a Store Credit Note, provided that:
- The item is returned within 14 days of purchase.
- You provide a valid proof of purchase (receipt or bank statement).
- The item is in its original condition: unworn, unwashed, and with all original tags attached and packaging intact.
- Exclusions (Hygiene Policy)
Due to health and hygiene regulations, we cannot offer an exchange or credit note for a change of mind on the following items:
- Underwear
- Hosiery (tights, and stockings).
Please choose hosiery sizes and colours carefully, as these items are exempt from our standard exchange policy once they have left the premises.
“For hygiene reasons, all hosiery purchases are final.”
- Faulty Items & Consumer Guarantees
Our change-of-mind exclusions do not affect your statutory rights under the Australian Consumer Law.
If an item—including underwear or hosiery—is faulty, not fit for purpose, or does not match the description provided, you are entitled to a refund, repair, or replacement regardless of our hygiene policy.
In the event of a fault, please contact us immediately or visit us in-store with your proof of purchase so we can resolve the issue for you.